Return and Refund Policy

Return and Refund Policy

30-day returns
You have 30 days after receiving your item to request a return. To be eligible, your item must be unworn and unused, with tags, in its original packaging, and you'll need your receipt or proof of purchase.

How to start a return
Email us at contact@slimove.store with your order number. If your return is approved, we'll send you the return address and instructions. Items sent back without first requesting a return will not be accepted.

Free size exchanges
Wrong size? Size exchanges are free, no questions asked, and you can keep the original pair. Just email us with your order number and the size you need.

Return shipping costs
For returns (other than size exchanges, damaged, defective or incorrect items), you are responsible for the cost of shipping the item back to us.

Damaged, defective or incorrect items
Please inspect your order on arrival and contact us right away if an item is defective, damaged or not what you ordered, so we can make it right at no cost to you.

European Union 14-day cooling-off period
If your order is shipped to the European Union, you may cancel or return it within 14 days for any reason, subject to the same item-condition requirements above.

Refunds
Once we receive and inspect your return, we'll notify you. Approved refunds are issued to your original payment method within 10 business days. Your bank may take additional time to post the refund. If more than 15 business days have passed since your return was approved, contact us at contact@slimove.store.

Order cancellations
Orders can be cancelled within 12 hours of purchase. After that, the order is sent to our fulfillment team and can no longer be cancelled. Email contact@slimove.store with your order number as soon as possible.

Contact
Slimove LLC, 2020 SW 4th Ave #600, Portland, OR 97201 · 1-800-230-0780 · contact@slimove.store · Monday-Friday, 9am-5pm EST